Here's a quick guide for hospital admission.
- Call the 24-hour Liberty General Call Centre at 03-22632355 to request the location of the nearest Liberty General panel hospitals.
- Present your Medical Card at the admission counter.
- If the policy is in force and the condition is covered, a Guaranteed Letter will be sent. If not, a Letter of Decline will be issued.
- If successful, you may be required to pay a deposit, based on hospital requirements, before admission.
- For discharge processing, the Panel Hospital will prepare the Discharge Documentation to be processed by Liberty General Medical Insurance Department. A Payment Advice will be produced.
- You will be discharged upon settling incidentals or non-covered expenses.
If you are admitted to a non-Liberty General panel hospital, you are required to follow the reimbursement claim procedures as follows.
- If you choose to be admitted to a non-Liberty General Panel Hospital under Reimbursement Claims Procedures, you will need to send us a written notification within 30 days of admission.
- Complete Claims Documentation must be submitted within 30 days from the discharge date, consisting of:
- Other Relevant Claims Documents
- Completed Physician's Medical Report
- Complete Claim Form
- Original Itemized Bills & Receipts
- For covered conditions, an offer letter and claims payment will be sent. Sometimes, a discharge voucher will be issued first on the amount payable without claims payment, if deemed necessary. Liberty General will only proceed to issue claims payment upon receipt of the signed discharge voucher.
